Phone calls have come a long way since their inception 147 years ago. From the humble beginnings of Alexander Graham Bell's invention to the advent of the iPhone just 16 years ago, and the recent introduction of FaceTime video voice mails, the evolution of communication technology has been nothing short of remarkable. Today, we can have conversations on our smartwatches, transcribe voice messages in real-time, and make international calls without fretting over costs. However, while technology has advanced, phone call etiquette is still evolving, and understanding the unwritten rules of modern phone conversations can be a bit tricky.
In this fast-paced digital age, it's important to adapt to new norms, especially when it comes to phone calls. The rules may differ across generations, leading to misunderstandings and frustration. To help you navigate the world of phone calls in 2023, we've gathered some guidance from etiquette experts and individuals of all ages.
1. Don't Leave a Voice Mail
Voice mails are a relic of the past, a time before text messages dominated communication. If you have information that needs to be conveyed accurately and promptly, it's better to send a text or email. Most smartphones now transcribe voice mails, and people often prefer reading the transcribed message over listening to it, even if it's not always entirely accurate.
Exceptions to this rule include leaving voice mails for loved ones who would appreciate hearing your voice regardless of the message or sharing special audio experiences, like singing "Happy Birthday" with friends or family.
2. Text Before Calling
Calling someone without warning can be stressful for the recipient. Before making a call, send a text to check if they're available for a conversation or if they can suggest a more suitable time. Be clear about the purpose of the call and whether it's urgent or just a casual catch-up. This is particularly important for video calls, as catching someone on video unexpectedly can be embarrassing.
3. You Don't Need to Answer the Phone
Remember, the choice to answer a call is not solely the responsibility of the person receiving it. If you're in a situation where answering the phone would be inappropriate or inconvenient, it's perfectly acceptable to mute the call and get back to the caller later. You can also use automated text responses to let them know you can't talk at the moment but will get back to them soon.
4. Emotions Are for Voice, Facts Are for Text
Consider the content of your message when choosing the mode of communication. Emotional and nuanced conversations, such as arguments or personal catch-ups, are best done over the phone. Factual updates and straightforward information are often more effectively conveyed through text or email. If a topic is too complex for text but not urgent, ask if the other person can talk on the phone.
And here are a few more tips to keep in mind:
5. Use Video Voice Mails Judiciously: While video voice mails can be fun, not everyone appreciates them. Use them sparingly and ensure the recipient would find them enjoyable.
6. Stay Still for Video Calls: During video calls, make an effort to keep your face centered in the frame and minimize distractions caused by movement. If you need to move around or multitask, switch to a voice call.
7. Avoid Speakerphone in Public: Using speakerphone in public places is generally considered impolite. Use headphones or save the conversation for later. Be mindful of your surroundings and the privacy of others.
8. Start Screening Calls Again: Take advantage of call screening features to avoid unwanted or scam calls from unknown numbers. This can save you time and frustration.
9. Don't Stop Talking on the Phone: While phone calls may have evolved, they remain a valuable means of communication. Talking in real time can strengthen relationships, improve mental health, and combat loneliness.
In conclusion, phone calls in 2023 come with a set of evolving etiquettes. Adapting to these norms can make communication more efficient and respectful for everyone involved. Keep these guidelines in mind to ensure smooth and courteous phone conversations in the digital age. After all, while technology has changed, the value of human connection through voice communication remains timeless.